Manage Priority Settings

To manage priority settings, complete the following steps:

1. Go to Work Orders > Settings > Priorities.
2. On the Work Order Priority Labels screen that appears, do any of the following:
   • Enter a new name for an existing priority in any of the text-entry fields in the Label column.
   • Change the number of response hours for work orders assigned to the various priority levels.
   • Change the number of completion hours for work orders assigned to the various priority levels.
   • Change the default priority label that new work orders are assigned.
   • For Priority 2 work orders, select or unselect the Escalate check box, depending on whether you want users to be able to escalate the work order to the top priority level.
   • Assign a ToDo template to any of the priority labels. For detailed information about ToDo templates, refer to the Create a ToDo Template section of this guide.
3. Click the OK button in the bottom right corner of the screen to save your changes.