Show a Work Order Custom Field

Custom fields are used to capture all sorts of data that are not standard to the system. If a custom field already has a value set, it will appear on the Work Order details screen. If no value has been set for it, but you need to enter one, you can add the custom field to the Work Order details screen by doing the following:

1. Open the work order to which you want to add the custom field.
2. Tap the menu button on your phone.
3. On the popup screen that appears, tap the Add Custom Field button. Show me

4. On the Choose custom field screen that pops up, tap the custom field you want to enable. Show me

5. Enter or select a value for the field. Show me

TIP: A custom field will only appear in a work order if you select—or in the case of text-entry custom fields, if you enter—a value for the field. In the image above, the default value *None* is selected when you want to hide the “Avoidable service” custom field. In a text-entry custom field, removing all text is the equivalent of selecting *None*—it causes the field to be hidden.

6. Tap the Save button at the bottom of the screen.

The Work Order details screen refreshes and displays the field along with the value you selected or entered.Show me