Subscribe a User to the Emergency Escalation List

Emergency work orders are assigned automatically according to the on-call schedule. If the emergency is not responded to promptly, notification is sent to users on the Emergency Escalation List, where the users on the list might represent a company hierarchy or a chain of command. Each successive alert that is sent out for the same issue is directed toward users with more and more authority until the problem is solved.

Note: Controls for emergency alerts are defined on the Alert Settings screen (Work Orders > Settings > Emrg. Reasons).

To subscribe users to the emergency escalation list, complete the following steps:

1. Go to User > Escalation.

The Emergency Escalation List screen opens.

2. Use the scope selector to choose a work zone or portfolio you want to create the list for.
3. Click the Subscribe button.

The Emergency Escalation Subscription screen opens. Show me

4. Choose a user from the drop-down list.
5. Enter the number of alerts after which you want this person to be alerted.
6. Click OK.

Tips

• To update a user's subscription, click their row in the Emergency Escalation List screen and click Update Subscription. Make whatever changes you want on the Emergency Escalation Subscription screen, then click OK.
• To remove a user from the list, click their row in the Emergency Escalation List screen, then click Unsubscribe. Click OK to confirm.
• When updating or removing users on the Emergency Escalation List screen, do not click the user's name or the current Emergency Escalation List screen will be replaced by the User Details screen.