Customize OnHold Reasons

When you place a work order on hold through either CorrigoNet or the mobile technician app, you have the option of choosing a reason for placing that work order on hold. You can customize the list of reasons for placing a work order on hold so that they are most appropriate for your business.

To customize OnHold reasons, complete the following steps:

1. Go to Work Orders > Settings > OnHold Reasons.
2. On the Work Order Action Reasons screen that appears, do one of the following:
   • Enter a new OnHold reason in one of the blank rows in the table.
   • Click on and then edit an existing OnHold reason.
   • Select and then delete an existing OnHold reason.
3. Click Save to update the list of available OnHold reasons in the system.