Configure Alerts

This area of the screen contains the following global settings for alerts:

• Attach default Work Order printout to all email alerts—Select this option if you want all work order email messages to contain a print-friendly version of the work order to which they are referring.
• Include Work Order Code (for telephony usage) in Alert content—Select this option if you want a work order alert to include the work order code needed for logging in and out of the work order via phone.

This area of the screen contains the settings for emergency alerts determined by the On-call Schedule and Emergency Escalation list.

• Set emails to high importance—Select Yes if you want to flag the emails or No if you want them to be delivered as regular messages.
• Do not send more than X alerts to each person—Enter the number of alerts you want to be sent for emergency requests before halting notification.
• Repeat the alert every X minutes—Enter the number of minutes between emergency alert notifications.
• Send an email to—Select this check box if an emergency alert is not responded to, then select one of the following radio button options:
  • if a Work Order has not been picked up within X minutes (where you enter a specific number of minutes you are willing to wait).
  • if the on-call person and everyone on the emergency escalation list have received their maximum number of alerts

This area of the screen contains the settings for subscribed alerts on the User Details screen.

• Send alerts during office hours only—Set to Yes if you want non-emergency alerts to be sent only during the business hours specified for the work zone.  Alerts sent after business hours will not be received until the next business day.
• Send non-emergency alerts only to logged in Users—Set to Yes to send only to users who are logged in to the system or No to send to all users.

Alert Type

The alert type settings control the types of work orders each alert is generated for and can be applied to assignees only or to assignees andusers with access to the workzone.

• The types of alerts that appear on the screen are described in the "Subscribe to Alerts" section of this guide.
• The Enable R, B, T column allows you to select each alert type that you want to be generated for Request, Basic, and Turn work order types.
• The Enable P column allows you to select each alert type that you want to be generated for Preventive Maintenance work orders.
• The Enable Verbose E-Mail Mode column allows you to select each alert type for which multi-recipient emails can be sent out.

This section should only be updated by authorized Administrative staff. It allows you to specify the email address from which the alerts will be sent.